About
A hotel stay deserves a platform built for hotels — not a generic inbox with a chatbot bolted on.
OmniGuest is a guest communication and operations platform for hotels. It covers the whole stay: enquiries and bookings before arrival, guest chat, service requests and the duty logbook during the stay, thank-you messages and newsletters afterwards — all on a guest record that stays in sync with your PMS, with a private AI that knows your hotel. Independent, European-hosted, and honest about what ships.
- modules live today on one guest record
- 11
- integration with Oracle OPERA Cloud: real time in, writeback out
- 2-way
- app languages — each colleague works in their own
- 8
- guest records sent to public AI providers by default
- 0
Our story
From bespoke hotel e-mail to a conversation platform.
Why OmniGuest exists
Guests stopped writing only e-mails. They chat, they message, they expect an answer in minutes — while reservations teams are smaller than ever. Generic AI tools cannot see the reservation, the rate code or the pet policy, and they send guest data abroad. We built the platform that reads everything, knows the PMS, drafts a good answer and keeps the human in charge.
How we work
Small team, direct line. The people who design the platform also run onboardings and answer support — which starts inside the app: a ticket with a screenshot, sensitive parts blacked out before it is sent, and the answer under My tickets. Features are shaped with pilot hotels on real enquiries; we release a module when it holds up on a Monday morning shift, not when the specification is finished.
What we don't do
We don't claim certifications we don't hold, we don't publish features that aren't live, and we don't train models on your guests. The roadmap page says what is planned; the feature pages show only what runs today.
Principles
Four rules we don’t negotiate.
- 01
The PMS is the source of truth
On conflicts the PMS always wins, and nothing is written to it unless a hotel switches writeback on. OmniGuest layers tags, notes and conversations on top.
- 02
Humans send, AI drafts
E-mail replies are drafted by the AI and sent by a person. The guest-chat concierge answers on its own and hands over to staff when it is unsure; guest messages wait for approval until a hotel automates them.
- 03
Honest about what ships
Our roadmap page says what is planned. Our feature pages show only what runs today.
- 04
Private by default
Own infrastructure for AI, a separate schema per enterprise, hosting in the EU.
See your own hotel's stay, end to end.
Bring a real enquiry from your hotel to the demo. We connect a sandbox PMS, drop your e-mail in and show you the draft — then follow the guest through pre-arrival, chat, service requests and the logbook. Live, in 30 minutes.