About
Guest communication deserves a platform built for hotels — not a generic inbox with a chatbot bolted on.
OmniGuest is a guest communication and management platform for hotels: one inbox for e-mail, web chat and messengers, a private AI that knows your hotel, and a guest record that stays in sync with your PMS. Independent, European-hosted, and honest about what ships.
- modules live today on one guest record
- 6
- PMS connections live: OPERA Cloud, MEWS, OPERA v5
- 3
- isolated database schema per hotel group
- 1
- guest records sent to public AI providers
- 0
Our story
From bespoke hotel e-mail to a conversation platform.
Why OmniGuest exists
Guests stopped writing only e-mails. They chat, they message, they expect an answer in minutes — while reservations teams are smaller than ever. Generic AI tools cannot see the reservation, the rate code or the pet policy, and they send guest data abroad. We built the platform that reads everything, knows the PMS, drafts a good answer and keeps the human in charge.
How we work
Small team, direct line. The people who design the platform also run onboardings and answer support. Features are shaped with pilot hotels on real enquiries; we release a module when it holds up on a Monday morning shift, not when the specification is finished.
What we don't do
We don't claim certifications we don't hold, we don't publish features that aren't live, and we don't train models on your guests. The roadmap page says what is planned; the feature pages show only what runs today.
Principles
Four rules we don’t negotiate.
- 01
The PMS is the source of truth
We never overwrite what the PMS knows. OmniGuest layers tags, notes and conversations on top.
- 02
Humans send, AI drafts
Every outbound message is reviewed by a person unless a hotel explicitly automates it.
- 03
Honest about what ships
Our roadmap page says what is planned. Our feature pages show only what runs today.
- 04
Private by default
Own infrastructure for AI, schema per enterprise, European hosting.
The company
Top Hotel Solutions FZCO
OmniGuest is developed and operated by Top Hotel Solutions FZCO, Dubai CommerCity, United Arab Emirates. Engineering and hotel onboarding are based in Germany; production infrastructure is hosted in the European Union.
See your own inbox, answered.
Bring a real enquiry from your hotel to the demo. We connect a sandbox PMS, drop your e-mail in and show you the draft — live, in 30 minutes.