Roadmap
What runs today, what comes next — in writing.
Hotels plan for years. So do we. This page separates what is in production from what is specified and scheduled, so nobody buys a slide.
Live today
In production- Unified InboxEmail, understood
- Guest MessagesPre-arrival to post-stay, with approval
- Guest ChatAI concierge, human hand-off
- Service RequestsGuest wishes, routed to whoever is on duty
- Duty LogbookShift handover without the paper book
- Lost & FoundFound items back with their owners
- NewsletterMarketing that matches your brand
- Guest CRMProfiles & reservations, PMS-native
- AI AssistantCompanyGPT
- Staff ChatInternal messaging, PMS-aware
- Universal SearchOne search box for the whole hotel
Next
Coming 2027Specified, scheduled, not yet shipped.
Order reflects current priority. Founding partners decide it with us: we rank the roadmap together in the weekly feedback call. If one of these is decisive for you, tell us in the demo.
- Coming 2027
Guest Journey, extended
Guest Messages already sends confirmation, pre-arrival, check-in welcome and post-stay e-mails. Next: more message types across the stay and more channels than e-mail.
- More message types from booking to post-stay
- WhatsApp and SMS delivery on the same rules
- Template inheritance from brand to hotel
- Simple mode so staff can edit templates without MJML
- Coming 2027
Upselling
Room upgrades, early check-in, spa and F&B offers in pre-arrival messages — priced from live availability.
- Upgrade offers only when inventory allows
- Personalised recommendations from the guest profile
- Writeback of accepted offers into the reservation
- Coming 2027
MICE & Groups
AI parsing of event requests, a proposal builder, a client portal with e-signature and live function-space availability.
- Structured extraction from enquiry e-mails
- Proposal builder with hotel-branded documents
- Client portal for comments and digital signature
- Coming 2027
Payments
Card-on-file, advance purchase and deposit links with PMS writeback — designed to meet PCI-DSS SAQ-A-EP requirements.
- Payment links embedded in confirmations and offers
- Tokenised cards written back to the reservation
- Provider-agnostic: Saferpay, Adyen, Stripe
- Coming 2027
WhatsApp & LINE
More messenger channels on the same conversation foundation that already powers web chat and Telegram.
- WhatsApp Business API with template approval
- LINE for Asian markets
- Same inbox, same escalation rules
- Coming 2027
Dashboard & Analytics
Each hotel already has a dashboard with arrivals, departures, in-house guests, occupancy and booking sources. Next: response times, enquiry-to-booking conversion, newsletter performance and AI usage per hotel, brand and enterprise.
- Enquiry-to-booking funnel
- Team response time and workload
- Exports and scheduled reports
Want to influence the order?
Founding partners get a direct line to the team building the platform and a say in what comes next. Bring the module that matters most to you.