Guest communication platform for hotels
E-mail, web chat and messengers in one inbox. Replies drafted with live availability from your PMS by an AI that runs privately in Europe — your team reviews and sends.
The problem
A reservation enquiry sits in a shared Outlook folder. The availability check happens in the PMS. The reply is copy-pasted from a Word document. The follow-up never happens. Knowledge lives in people's heads — and leaves with them.
Read, switch to the PMS, check rates, write, format, send. Ten minutes at best, next morning at worst.
Every agent phrases policies differently. Prices in the reply don't always match the PMS.
Public chatbots can't see the reservation, the rate code or the pet policy — and they send guest data abroad.
What ships today
Every screenshot below is the live product with anonymised sample data — not a mock-up.
01Email, understood
Gmail, Microsoft 365 and IMAP in one hotel inbox. Every request categorised, every reply drafted with live availability from your PMS.
02CompanyGPT
A ChatGPT-style assistant that knows your hotel, reads your documents and looks up reservations — hosted privately, never trained on your data.
03AI concierge, human hand-off
A branded web chat per reservation and messenger channels like Telegram, answered by an AI concierge that escalates to your team when confidence drops.
04Marketing that matches your brand
Campaigns, lists, double opt-in and four-eyes approval — with an AI editor that reproduces your existing newsletter design from a PDF or image.
05Internal messaging, PMS-aware
The WhatsApp replacement for your teams: departments, broadcasts, voice notes with transcription and reservation cards — as an installable app.
06Profiles & reservations, PMS-native
Profiles, reservations, stays and availability synced live from your PMS — with OmniGuest tags, segments and notes layered on top, never overwritten.
How it works
OPERA Cloud streams events in real time; MEWS syncs on a schedule; OPERA v5 sends confirmations and reports through secure gateways. Reservations and profiles appear in OmniGuest within minutes of go-live.
Microsoft 365, Gmail or IMAP with OAuth. Add the web chat link to confirmations, connect Telegram. Upload policies and brand guidelines to the knowledge base.
Each incoming message is classified and matched to the guest. Drafts arrive with real rates and the hotel's tone. Your team stays in control — one click to send, full history on the profile.
Integrations
Security & privacy
OmniGuest is designed to meet GDPR, SOC 2 and PCI-DSS SAQ-A-EP requirements. Isolation and privacy are architecture, not add-ons.
Read the security overviewEvery hotel group gets its own database schema. No shared tables, no cross-tenant queries by design.
Language, vision and speech models run on OmniGuest infrastructure. Nothing is sent to public AI providers or used for training.
Phishing-resistant login with WebAuthn passkeys, optional TOTP, custom roles per department.
Who read, changed or sent what — including every AI draft and every PMS writeback.
How we build
Every module on this site runs in production and was shaped by reservations teams, not by a slide deck. We show what ships today, list what comes next on the roadmap, and never overwrite what your PMS knows. Guest data stays in your enterprise schema; AI runs on our own infrastructure in Europe.
About OmniGuestAutomated Guest Journey
40+ message types from confirmation to post-stay, sent at the right moment in the right language — driven by PMS events.
Upselling
Room upgrades, early check-in, spa and F&B offers in pre-arrival messages — priced from live availability.
MICE & Groups
AI parsing of event requests, a proposal builder, a client portal with e-signature and live function-space availability.
Payments
Card-on-file, advance purchase and deposit links with PMS writeback — designed to meet PCI-DSS SAQ-A-EP requirements.
WhatsApp & LINE
More messenger channels on the same conversation foundation that already powers web chat and Telegram.
Dashboard & Analytics
Response times, conversion of enquiries to bookings, newsletter performance and AI usage per hotel, brand and enterprise.
Bring a real enquiry from your hotel to the demo. We connect a sandbox PMS, drop your e-mail in and show you the draft — live, in 30 minutes.