Video · Guest Chat

Hotel guest chat: AI concierge creates a housekeeping task

A guest asks the hotel web chat for a second duvet. The AI concierge creates the service request, housekeeping claims it, the guest sees the update.

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Transcript

0:00Claire is staying in room 312.
0:02In the hotel's web chat, she asks for a second duvet.
0:07The AI concierge answers right away, and creates the service request for housekeeping on its own.
0:13On the team side, the request is already in the list, marked as coming from the guest chat.
0:19Category, priority and deadlines are set, and room 312 and Claire's reservation are linked.
0:26Lukas from housekeeping claims it with one click.
0:29And Claire sees in her chat that the team is on it.
0:32From the guest's message to a job for housekeeping, and nobody typed anything in.

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