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OmniGuest

Integrations

Your PMS is the source of truth. Your mailbox stays yours.

OmniGuest reads from the systems you already run and writes back only through approval rules. Everything marked live is in production today.

01Property Management Systems

The PMS is the source of truth. OmniGuest reads reservations, profiles and availability from it and writes back only through an approval queue.

  • OPERA Cloud

    Oracle Hospitality

    Live

    Real-time streaming (OHIP) or polling

    Business events for reservations and profiles arrive within seconds via the Oracle Hospitality Integration Platform. Availability and rates are queried on demand.

  • MEWS

    Live

    Scheduled sync

    Reservations, customers and availability via the MEWS Connector API. Sync interval per hotel.

  • OPERA v5 (on-premise)

    Oracle Hospitality

    Live

    SMTP & SFTP gateways

    No API? Confirmation e-mails and scheduled report exports are ingested through secure gateways and mapped to the same data model.

  • Protel

    Planned

    On the roadmap for hotels running Protel Air or on-premise.

  • Apaleo

    Planned

    REST and webhooks; specification complete, implementation scheduled.

  • StayNTouch

    Planned

    Sandbox access in place; implementation scheduled.

02E-mail

Your mail stays with your provider. OmniGuest connects with OAuth or app passwords, syncs threads and drafts replies.

  • Microsoft 365 / Exchange Online

    Live

    Microsoft Graph, OAuth

    Shared and personal mailboxes with delegated permissions and change notifications.

  • Gmail / Google Workspace

    Live

    Gmail API, OAuth

    Labels map to folders; replies are sent through Gmail so they appear in the guest's thread.

  • IMAP / SMTP

    Live

    Any provider

    For hosted Exchange, cPanel or local mail servers. Folder sync with idle watching.

  • Amazon SES

    Live

    Outbound newsletter delivery

    Throttled, reputation-aware sending with bounce and complaint handling.

03Messaging channels

Every channel shares one conversation model, one inbox and one set of escalation rules.

  • Web Guest Chat

    Live

    Per-reservation secure link

    Branded chat on the guest's phone, no download. AI concierge with human hand-off.

  • Telegram

    Live

    Bot API

    First messenger channel on the conversation foundation.

  • WhatsApp Business

    Planned

    Template approval flow and session messaging on the roadmap.

  • LINE

    Planned

    For hotels with guests from Japan, Thailand and Taiwan.

04AI & search

Models run on OmniGuest infrastructure. No guest data, prompt or document is sent to a public AI provider or used for training.

  • Private language models

    Live

    Self-hosted inference

    Open-weight models served on OmniGuest GPUs for drafting, classification and the staff assistant.

  • Vision & documents

    Live

    PDF, images, Office files

    Invoices, brochures and photos are understood and indexed into the hotel knowledge base.

  • Speech-to-text

    Live

    Whisper

    Voice notes in Staff Chat are transcribed on-platform.

  • Full-text search

    Live

    Meilisearch

    Instant, typo-tolerant search across guests, reservations and conversations.

Running a PMS we haven't listed?

Tell us what you use. Our gateway approach has connected systems without an API before — a demo call is the fastest way to find out.

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