08Profiles & reservations, PMS-native

Your PMS stays the source of truth. OmniGuest makes it readable.

Reservations stream in from Oracle OPERA Cloud in real time, and changes made in OmniGuest go back to OPERA once you switch writeback on. Profiles, stays, preferences and communication history are one click away, and anything you add in OmniGuest — tags, segments, notes — survives every sync.

OPERA Cloud: Two-way, real time
Conflicts: PMS always wins
Writeback: OPERA Cloud, opt-in

See it in action

Watch it in the app

Narrated walkthroughs recorded in OmniGuest with our demo hotel, with English subtitles.

All videos

OPERA Cloud reservations: search, notes and edits0:43Search OPERA Cloud reservations, sync notes both ways, and see exactly what changes before an edit is written back to OPERA.

Hotel guest profiles synced with OPERA Cloud0:42One guest profile with tags, stays and preferences, kept in sync with OPERA Cloud — the hotel CRM view for the whole team.

Live hotel availability and rates from OPERA Cloud0:42Free rooms and rates straight from OPERA Cloud with the nightly breakdown — while the guest is still on the phone.

Two-way with Oracle OPERA Cloud

OHIP business events arrive within seconds of a change in OPERA, and edits made in OmniGuest are written back. The PMS always wins on conflicts.

Reservation detail with rate, room, guest and PMS sync status

Preferences that follow the guest

Pillow, floor, newspaper, allergies — captured by staff, from the guest or from the PMS, and available to the AI assistant as context.

Availability and rates on demand

Query room availability and rates for any dates straight from the PMS, with rate codes and room types picked from your OPERA Cloud lists, refreshed every night — the same call the inbox uses to draft offers.

Edit in OmniGuest, saved in OPERA Cloud

Change stay dates, guests, room type, rate, codes and contact details, add extras, packages and notes, or cancel and reinstate a reservation with OPERA's cancellation policy in view. Every change is written to OPERA Cloud and read back to confirm it landed.

Writeback you switch on deliberately

Nothing is written to the PMS until a hotel turns writeback on. Each kind of change can be switched off on its own and is limited to the roles allowed to make it. Every change leaves a note in OPERA and an entry in the audit log, with a history tab on each reservation and profile.

Works with

Oracle OPERA Cloud (OHIP)

Live in production

See your own hotel's stay, end to end.

Bring a real enquiry from your hotel to the demo. We connect a sandbox PMS, drop your e-mail in and show you the draft — then follow the guest through pre-arrival, chat, service requests and the logbook. Live, in 30 minutes.

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