06Profiles & reservations, PMS-native
Your PMS stays the source of truth. OmniGuest makes it readable.
Reservations stream in from Oracle OPERA Cloud in real time or sync from MEWS on a schedule. Profiles, stays, preferences and communication history are one click away, and anything you add in OmniGuest — tags, segments, notes — survives every sync.
- OPERA Cloud
- Real-time streaming
- Conflicts
- PMS always wins
- Search
- Instant, typo-tolerant
Real-time from OPERA Cloud, scheduled from MEWS
OHIP business events arrive within seconds of a change in OPERA. MEWS and other PMS are polled on a schedule. Either way, the PMS wins on conflicts.
Preferences that follow the guest
Pillow, floor, newspaper, allergies — captured by staff, from the guest or from the PMS, with source and date. Visible in the inbox, the chat and the AI assistant.
Availability and rates on demand
Query room availability and rates for any dates straight from the PMS — the same call the inbox uses to draft offers.
Legacy PMS without an API
Still on OPERA v5 on-premise? OmniGuest ingests confirmation e-mails and report exports via secure SMTP and SFTP gateways — no PMS upgrade required.
Writeback with approval
Notes, preferences and profile updates can be pushed back to the PMS through a queue with an approval matrix per hotel. Every push is visible in settings.
Works with
- Oracle OPERA Cloud (OHIP)
- MEWS
- OPERA v5 via SMTP / SFTP
- Meilisearch full-text
See your own inbox, answered.
Bring a real enquiry from your hotel to the demo. We connect a sandbox PMS, drop your e-mail in and show you the draft — live, in 30 minutes.