09CompanyGPT

The assistant your front desk actually wanted.

CompanyGPT answers like a colleague who has read every policy, every brand guideline and every menu. Staff ask in plain language, mention a reservation with @, upload a PDF or a photo, and get grounded answers with sources — in the guest's language if needed.

Hosting: Private, EU
Sources: Cited per answer
PMS data: Read-only

CompanyGPT chat answering a staff question with hotel knowledge and a reservation lookup

See it in action

Watch it in the app

Narrated walkthroughs recorded in OmniGuest with our demo hotel, with English subtitles.

All videos

AI house rules: teach the hotel AI your own facts and SOPs0:55Write a house rule once for several AI modules, test the answer with and without it, switch it on — and the hotel's AI concierge answers guests with it.

AI assistant for hotel procedures and policies0:40Hotel staff ask CompanyGPT about their own procedures and policies and get answers with the source they came from.

Ask the hotel AI assistant about a reservation0:35Type @ to add an OPERA Cloud reservation, and CompanyGPT answers with what matters from the booking, the guest profile and the notes.

Knows the hotel, not the internet

Policies, SOPs, rate descriptions, restaurant menus and brand guidelines are indexed into a private knowledge base. Answers cite the document they came from.

CompanyGPT answer with cited hotel documents from the knowledge base

@mention a reservation or a guest

Type @ to pull a reservation or profile synced from your PMS into the conversation: dates, room, rate code, notes. No tab switching.

CompanyGPT conversation with an @mentioned reservation card from the PMS

House rules for every AI in the hotel

Hotel management writes its own rules and SOPs as short entries — for the guest chat, e-mail drafts, e-mail categorisation, service-request triage, CompanyGPT and the newsletter AI. One rule can serve several modules at once, so "parking in the east garage costs €37 a night" is written once and kept in one place for the chat, the e-mail drafts and CompanyGPT alike. Every entry has an author, a version and an on/off switch, and a test panel shows an answer with and without the rules before you switch them on. No IT ticket needed, and OmniGuest's own safety rules always come first.

Vision, documents and web search

Upload a supplier invoice, a photo of a handwritten note or a competitor's brochure as PDF, Word or Excel. Ask for a summary, a translation or a comparison. Web search is available when you need current information.

Private by design

Models run on OmniGuest infrastructure in Europe and are never trained on your data. By default no prompts, documents or guest data go to a public AI provider; only web-search queries reach public search engines.

The same tools in ChatGPT and Claude

Prefer the AI app your team already uses? Through the OmniGuest MCP server, staff connect ChatGPT or Claude and ask about arrivals, reservations, guests, service requests and guest chats — read-only, with the same permissions, approved by the hotel admin and with pseudonymised guest data.

Works with

Oracle OPERA Cloud
PDF · Office · Images
Web search
ChatGPT & Claude (MCP)

Live in production

See your own hotel's stay, end to end.

Bring a real enquiry from your hotel to the demo. We connect a sandbox PMS, drop your e-mail in and show you the draft — then follow the guest through pre-arrival, chat, service requests and the logbook. Live, in 30 minutes.

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