Skip to content
OmniGuest
All videos

Video · AI Assistant

Ask the hotel AI assistant about a reservation

Type @ to add an OPERA Cloud reservation, and CompanyGPT answers with what matters from the booking, the guest profile and the notes.

0:35More about AI Assistant

Transcript

  1. 0:00Start a new chat.
  2. 0:02Type the at sign to bring a reservation, a guest or the hotel into the question.
  3. 0:07Pick reservation, and search for the booking.
  4. 0:10Then ask your question, in your own words, and send it.
  5. 0:13CompanyGPT reads the reservation, the guest's profile and the notes, and answers with what matters: the nut allergy, his VIP status and the day he arrives.
  6. 0:25Copy the answer into a note, or simply ask a follow-up question.
  7. 0:29CompanyGPT keeps the whole conversation in mind.

More videos

AI house rules: teach the hotel AI your own facts and SOPs0:55Write a house rule once for several AI modules, test the answer with and without it, switch it on — and the hotel's AI concierge answers guests with it.
AI assistant for hotel procedures and policies0:40Hotel staff ask CompanyGPT about their own procedures and policies and get answers with the source they came from.
Turn a hotel booking e-mail into an OPERA Cloud reservation1:30An agency books two rooms by e-mail: the AI reads it, pre-fills the OPERA Cloud reservation, staff confirm, and the reply carries the confirmation number.

See your own hotel's stay, end to end.

Bring a real enquiry from your hotel to the demo. We connect a sandbox PMS, drop your e-mail in and show you the draft — then follow the guest through pre-arrival, chat, service requests and the logbook. Live, in 30 minutes.

Request a demoAsk a question