03AI concierge, human hand-off
Answer guests at 2 a.m. without waking anyone up.
Every reservation gets a secure chat link — no app download, no login. The concierge answers questions about check-in, parking, breakfast and the spa from your knowledge base. When a request needs a person, it hands over to staff with the full context.
- Channels
- Web · Telegram
- Availability
- 24 / 7
- Hand-off
- Confidence-based
Your brand on the guest's phone
Colours, logo and tone come from your hotel settings. The guest sees a calm, branded chat — not a third-party widget.
Confidence-based escalation
Each answer carries an intent and a confidence score. Below your threshold — or on anything sensitive — the conversation is escalated to staff and shows up in the unified conversations inbox.
One inbox for web chat and messengers
Web chat and Telegram share the same conversation model, so staff answer everything from one place. WhatsApp and LINE follow on the roadmap.
Tied to the reservation
Because the link belongs to a reservation, the concierge knows arrival dates, room category and guest name — and can address the guest properly.
Works with
- Web chat
- Telegram
- Oracle OPERA Cloud
- MEWS
See your own inbox, answered.
Bring a real enquiry from your hotel to the demo. We connect a sandbox PMS, drop your e-mail in and show you the draft — live, in 30 minutes.