Videos

See OmniGuest in action.

Short, narrated walkthroughs of the live product, recorded in the app with our demo hotel and fictional guests. Each one shows a single task from start to finish.

Before the stay

Win the booking, prepare the arrival.

Unified Inbox

Turn a hotel booking e-mail into an OPERA Cloud reservation1:30An agency books two rooms by e-mail: the AI reads it, pre-fills the OPERA Cloud reservation, staff confirm, and the reply carries the confirmation number.

Guest Messages

Pre-arrival and post-stay guest e-mails with approval0:48Automated hotel guest e-mails before arrival and after departure: approval list, preview and the rules that decide which e-mail goes out when.

During the stay

Every wish handled, every shift informed.

Guest Chat

Hotel guest chat: AI concierge creates a housekeeping task0:40A guest asks the hotel web chat for a second duvet. The AI concierge creates the service request, housekeeping claims it, the guest sees the update.

Hotel guest chat inbox: AI concierge answers, staff take over1:01The AI concierge settles a late check-out on its own, hands a nut-allergy question to the hotel team, and staff reply in the same guest chat.

Service Requests

Log a guest's phone request as a hotel service request1:20A guest calls with a request: describe it in your own words, pick the stay from the guests in house, and the AI routes it to the right department.

OmniGuest on the phone: the hotel team's day in their pocket0:49Hotel staff on the phone: the department's tasks, requests to take, the most overdue one in a red bar, quick create from anywhere — same login, no install.

Duty Logbook

Digital hotel duty logbook and shift handover0:48Log a shift entry, mark it for handover, let the AI draft the shift summary and notify the next shift — with the handover protocol as PDF.

Lost & Found

Hotel lost and found on the phone: record a found item in seconds0:43Housekeeping types the room number, links the guest who just checked out, takes a photo and lets the AI fill in category, description and colour — then prints the QR label.

Hotel lost and found: from the guest's chat message to the parcel home1:15A guest reports lost sunglasses in the chat, OmniGuest suggests the matching found item, staff confirm, e-mail the guest and ship it with a tracking number.

After the stay

Bring the guest back.

Newsletter

Hotel newsletter campaigns in one place0:30How a hotel e-mail marketing campaign groups its newsletters, and where each newsletter of the campaign stands.

Write a hotel newsletter with an AI editor0:34Tell the AI editor what to change in plain words and watch the live preview of the hotel newsletter follow — on desktop and on mobile.

Hotel newsletter report: opens, clicks and bounces0:34After a hotel newsletter goes out: delivery, opens, clicks, bounces and unsubscribes in one report.

Behind every stay

One guest record, one team.

Guest CRM

OPERA Cloud reservations: search, notes and edits0:43Search OPERA Cloud reservations, sync notes both ways, and see exactly what changes before an edit is written back to OPERA.

Hotel guest profiles synced with OPERA Cloud0:42One guest profile with tags, stays and preferences, kept in sync with OPERA Cloud — the hotel CRM view for the whole team.

Live hotel availability and rates from OPERA Cloud0:42Free rooms and rates straight from OPERA Cloud with the nightly breakdown — while the guest is still on the phone.

AI Assistant

AI house rules: teach the hotel AI your own facts and SOPs0:55Write a house rule once for several AI modules, test the answer with and without it, switch it on — and the hotel's AI concierge answers guests with it.

AI assistant for hotel procedures and policies0:40Hotel staff ask CompanyGPT about their own procedures and policies and get answers with the source they came from.

Ask the hotel AI assistant about a reservation0:35Type @ to add an OPERA Cloud reservation, and CompanyGPT answers with what matters from the booking, the guest profile and the notes.

Staff Chat

Hotel staff chat with departments and reservation cards0:47Department rooms, @-mentions that notify, and a reservation shared into the conversation as a card — team chat for hotel staff.

Universal Search

Search everything in the hotel app with Cmd+K0:57Find a guest, a booking, a service request or a settings page from one search box: grouped results, arrow keys and Enter, and OPERA Cloud only when you ask.

See your own hotel's stay, end to end.

Bring a real enquiry from your hotel to the demo. We connect a sandbox PMS, drop your e-mail in and show you the draft — then follow the guest through pre-arrival, chat, service requests and the logbook. Live, in 30 minutes.

Request a demo Ask a question