Video · Service Requests

OmniGuest on the phone: the hotel team's day in their pocket

Hotel staff on the phone: the department's tasks, requests to take, the most overdue one in a red bar, quick create from anywhere — same login, no install.

0:49More about Service Requests

Transcript

0:00On the phone, OmniGuest opens on your department.
0:03Here, housekeeping: open requests, your own, and the ones at risk.
0:08Below are your tasks with a Done button, and the requests nobody has taken yet.
0:13One tap, and it's yours.
0:15The red bar at the top always shows your most overdue request.
0:19Tap it to open it, and tap the title to get back home.
0:22The menu holds your hotel, your duty switch and every module.
0:26Pages built for a big screen are marked: open them on a computer.
0:31The plus button creates something new from anywhere: a lost item, a service request, a logbook entry or a message to the team.
0:39Work in two departments?
0:40Switch between them at the top.
0:42The front office sees today's arrivals and waiting guest chats instead.

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See your own hotel's stay, end to end.

Bring a real enquiry from your hotel to the demo. We connect a sandbox PMS, drop your e-mail in and show you the draft — then follow the guest through pre-arrival, chat, service requests and the logbook. Live, in 30 minutes.

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