Video · Guest Messages

Pre-arrival and post-stay guest e-mails with approval

Automated hotel guest e-mails before arrival and after departure: approval list, preview and the rules that decide which e-mail goes out when.

0:48More about Guest Messages

Transcript

0:00Guest messages are the e-mails OmniGuest sends for you: before arrival, after departure, or whenever one of your rules says so.
0:08While automatic sending is off, every message waits here for your approval, with recipient, status and time.
0:15Open a message to see exactly what the guest will receive.
0:19Then approve it, edit it first, or reject it.
0:22Under Rules, you decide which message goes out when.
0:25For example, three days before arrival, at ten in the morning.
0:30Open a rule to change its timing, conditions and text.
0:33OmniGuest shows you how many reservations it would reach today.
0:37Once you trust your rules, switch on automatic sending, and the right message reaches every guest at the right time, without anyone lifting a finger.

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