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OmniGuest

Pricing

Per room, per month. Priced for the hotel you actually run.

Three tiers, one platform. We quote individually because mailboxes, users and PMS setup differ — the demo ends with a number, not a form.

  • Independent hotels and B&Bs

    Starter

    One property, the essentials done properly.

    • Unified Inbox for one mailbox
    • Guest CRM with PMS sync
    • AI Assistant for up to 10 users
    • Guest Chat (web)
    • Passkeys & two-factor authentication

    Support: E-mail support, business hours

    Get a quote
  • Most chosen

    Full-service hotels and small groups

    Professional

    Everything a busy reservations team needs across departments.

    • Unlimited mailboxes and users
    • Newsletter with lists, approval and templates
    • Staff Chat PWA with voice transcription
    • Guest Chat incl. messenger channels
    • Brand guidelines & tone of voice for AI
    • PMS writeback with approval matrix

    Support: Priority support, onboarding workshop

    Get a quote
  • Chains, brands and luxury portfolios

    Enterprise

    Multi-brand, multi-property, dedicated infrastructure.

    • Everything in Professional
    • Multi-brand hierarchy: enterprise → brand → hotel
    • Dedicated database and node isolation
    • Custom roles, SSO and audit exports
    • White-label and reseller options
    • Data processing agreement and security review

    Support: Named account manager, SLA

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Annual commitment and multi-property groups receive discounts. Onboarding is quoted separately.

Add-ons

Extend when you need it. Planned modules are marked.

  • Additional messenger channels

    Live

    Telegram today, WhatsApp and LINE on the roadmap.

  • AI Pro

    Live

    Higher assistant quotas, larger knowledge base, priority inference.

  • Automated Guest Journey

    2027

    40+ automated message types across the stay.

  • Upselling

    2027

    Upgrade and ancillary offers from live inventory.

  • MICE & Groups

    2027

    Enquiry parsing, proposals, client portal.

  • Payments

    2027

    Payment links, card-on-file, PMS writeback.

Questions

Pricing, answered.

How is OmniGuest priced?

Per room per month, with a monthly minimum per property and discounts for annual commitment and multi-property groups. We share concrete numbers in the demo because the right tier depends on mailboxes, users and PMS setup.

Is there a setup fee?

Onboarding — PMS connection, mailbox connection, knowledge base import and a team workshop — is quoted separately and usually completed within two weeks.

Can we start with one property and grow?

Yes. Properties, brands and users can be added at any time; the enterprise hierarchy is built in from day one.

What about data ownership and exit?

Your data sits in a dedicated database schema per enterprise. You can export guests, conversations and newsletters at any time, and we delete on request at the end of the contract.

Get a quote in 30 minutes.

Tell us rooms, mailboxes and PMS. We show the platform on your own enquiry and leave you with a written offer.