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OmniGuest

Founding Partner Programme

Shape OmniGuest with us — free for up to 12 months.

OmniGuest is live and in daily use. We are opening it to 30 founding partner hotels: the complete system at no cost for six months, extended to twelve when you stay actively involved. In return, we ask for honest, regular input that decides what we build next.

Apply as a founding partnerAsk a question first
Limited to the first 30 hotels

  • What you get

    • Every live module, no feature limits, for your whole team
    • PMS and mailbox connection, knowledge base import and a team workshop — at no cost
    • Oracle's OPERA Cloud (OHIP) costs for the connection, covered by us during the programme
    • A direct line to the product team: your requests go straight onto the roadmap, and we rank it together
    • Preferred terms if you continue after the programme

  • What we ask

    • A named contact at the hotel who uses OmniGuest day to day
    • A short feedback call every week
    • Bugs, ideas and wishes reported as they come up, right from the app
    • Your permission to name you as a reference — once you are happy with it

  • How it works

    • Apply with a few details about your hotel
    • A 30-minute call to see whether we are a good fit
    • Onboarding, usually within two weeks
    • Six months free, extended to twelve with active participation
    • Afterwards you decide — no automatic renewal
Requirement: Oracle OPERA Cloud. We set up the connection through Oracle Hospitality Integration Platform (OHIP) together with your OPERA administrator.

After the programme

Per room, per month. Priced for the hotel you actually run.

Three tiers, one platform. We quote individually because mailboxes, users and PMS setup differ. Founding partners get preferred terms.

  • Independent hotels and B&Bs

    Starter

    One property, the essentials done properly.

    • Unified Inbox for one mailbox
    • Guest CRM with PMS sync
    • AI Assistant for up to 10 users
    • Guest Chat (web)
    • Passkeys & two-factor authentication

    Support: E-mail support, business hours

    Get a quote
  • Most chosen

    Full-service hotels and small groups

    Professional

    Everything a busy reservations team needs across departments.

    • Unlimited mailboxes and users
    • Newsletter with lists, approval and templates
    • Staff Chat PWA with voice transcription
    • Guest Chat incl. messenger channels
    • Brand guidelines & tone of voice for AI
    • PMS writeback to OPERA Cloud, switched on per hotel

    Support: Priority support, onboarding workshop

    Get a quote

  • Chains, brands and luxury portfolios

    Enterprise

    Multi-brand, multi-property, dedicated infrastructure on request.

    • Everything in Professional
    • Multi-brand hierarchy: enterprise → brand → hotel
    • Dedicated database instance on request
    • Custom roles and audit-log exports
    • White-label and reseller options on request
    • Data processing agreement and security review

    Support: Named account manager, SLA

    Talk to us
Annual commitment and multi-property groups receive discounts. Onboarding is quoted separately.

Modules & add-ons

Extend when you need it. New modules are quoted on request, planned ones are marked.

  • Additional messenger channels

    Live

    Telegram today, WhatsApp and LINE on the roadmap.

  • AI Pro

    2027

    Higher assistant quotas, larger knowledge base, priority inference.

  • Guest Messages

    Live

    Booking, pre-arrival, check-in welcome and post-stay e-mails with approval. Pricing on request.

  • Service Requests

    Live

    Guest wishes routed to the department on duty, with deadlines. Pricing on request.

  • Duty Logbook

    Live

    Shift log, acknowledged handovers and daily PDF report. Pricing on request.

  • Upselling

    2027

    Upgrade and ancillary offers from live inventory.

  • MICE & Groups

    2027

    Enquiry parsing, proposals, client portal.

  • Payments

    2027

    Payment links, card-on-file, PMS writeback.

Questions

Pricing, answered.

Is it really free during the Founding Partner Programme?

Yes. For founding partners there is no licence fee and no onboarding fee, and we cover Oracle's OHIP costs for the OPERA Cloud connection for the duration of the programme — six months, extended to twelve with active participation.

Who can apply?

Hotels running Oracle OPERA Cloud that want to use OmniGuest in daily operations and give us regular feedback. The programme is limited to the first 30 hotels; we confirm each place after a short call.

What happens after the free period?

You decide. There is no automatic renewal and no obligation to buy. If you continue, you move to one of the tiers on preferred founding-partner terms.

How is OmniGuest priced?

Per room per month, with a monthly minimum per property and discounts for annual commitment and multi-property groups. We share concrete numbers in the demo because the right tier depends on mailboxes, users and PMS setup.

Is there a setup fee?

Not for founding partners. Otherwise onboarding — PMS connection, mailbox connection, knowledge base import and a team workshop — is quoted separately. It is usually completed within two weeks.

Can we start with one property and grow?

Yes. Properties, brands and users can be added at any time; the enterprise hierarchy is built in from day one.

What about data ownership and exit?

Your data sits in a dedicated database schema per enterprise. Newsletter lists and the audit log can be exported as CSV at any time, a full data export is available on request, and we delete on request at the end of the contract.

Become one of 30 founding partners.

Tell us about your hotel. We get back to you with the details, show you OmniGuest on your own enquiry, and see together whether the programme fits.

Request a demoAsk a question