Features
Everything that ships today. Nothing that doesn't.
Six modules on one guest record. Each page shows the live product with anonymised sample data. Planned modules are listed separately — clearly marked.
- Live
01
Unified Inbox
Gmail, Microsoft 365 and IMAP in one hotel inbox. Every request categorised, every reply drafted with live availability from your PMS.
Explore - Live
02
AI Assistant
A ChatGPT-style assistant that knows your hotel, reads your documents and looks up reservations — hosted privately, never trained on your data.
Explore - Live
03
Guest Chat
A branded web chat per reservation and messenger channels like Telegram, answered by an AI concierge that escalates to your team when confidence drops.
Explore - Live
04
Newsletter
Campaigns, lists, double opt-in and four-eyes approval — with an AI editor that reproduces your existing newsletter design from a PDF or image.
Explore - Live
05
Staff Chat
The WhatsApp replacement for your teams: departments, broadcasts, voice notes with transcription and reservation cards — as an installable app.
Explore - Live
06
Guest CRM
Profiles, reservations, stays and availability synced live from your PMS — with OmniGuest tags, segments and notes layered on top, never overwritten.
Explore
Planned
On the roadmap — specified, not yet shipped.
We would rather show you six modules that work than twelve that are “coming soon”. These are next, in roughly this order.
- Coming 2027
Automated Guest Journey
40+ message types from confirmation to post-stay, sent at the right moment in the right language — driven by PMS events.
- MJML template engine with brand → hotel inheritance
- Expression engine for dynamic content (name, room, dates, language)
- Simple mode so staff can edit templates without HTML
- Open, click and bounce tracking per message
- Coming 2027
Upselling
Room upgrades, early check-in, spa and F&B offers in pre-arrival messages — priced from live availability.
- Upgrade offers only when inventory allows
- Personalised recommendations from the guest profile
- Writeback of accepted offers into the reservation
- Coming 2027
MICE & Groups
AI parsing of event requests, a proposal builder, a client portal with e-signature and live function-space availability.
- Structured extraction from enquiry e-mails
- Proposal builder with hotel-branded documents
- Client portal for comments and digital signature
- Coming 2027
Payments
Card-on-file, advance purchase and deposit links with PMS writeback — designed to meet PCI-DSS SAQ-A-EP requirements.
- Payment links embedded in confirmations and offers
- Tokenised cards written back to the reservation
- Provider-agnostic: Saferpay, Adyen, Stripe
- Coming 2027
WhatsApp & LINE
More messenger channels on the same conversation foundation that already powers web chat and Telegram.
- WhatsApp Business API with template approval
- LINE for Asian markets
- Same inbox, same escalation rules
- Coming 2027
Dashboard & Analytics
Response times, conversion of enquiries to bookings, newsletter performance and AI usage per hotel, brand and enterprise.
- Enquiry-to-booking funnel
- Team response time and workload
- Exports and scheduled reports
See your own inbox, answered.
Bring a real enquiry from your hotel to the demo. We connect a sandbox PMS, drop your e-mail in and show you the draft — live, in 30 minutes.