Features
Everything that ships today. Nothing that doesn't.
Eleven modules on one guest record, grouped by the stage of the stay they serve, in eight app languages. Each page shows the live product with anonymised sample data. Planned modules are listed separately — clearly marked.
Before the stay
Win the booking, prepare the arrival.
Enquiries answered with live rates from your PMS, booking mails turned into reservations, confirmation, pre-arrival and check-in welcome e-mails sent on time.
- Live
01
Unified Inbox
Gmail, Microsoft 365 and IMAP in one hotel inbox. Every request categorised, every reply drafted with live availability from your PMS — and booking mails turned into OPERA Cloud reservations.
Explore - Live
02
Guest Messages
Confirmation, pre-arrival reminder, a welcome e-mail the moment the guest checks in and a thank-you after check-out — triggered by your PMS, sent in the guest's language and approved before they go, until you switch on automatic sending.
Explore
During the stay
Every wish handled, every shift informed.
A branded chat on the guest's phone that turns wishes into service requests on its own, routed to whoever is on duty, a logbook the next shift confirms, and every forgotten item back with its owner.
- Live
03
Guest Chat
A branded web chat per reservation, answered by an AI concierge that turns every wish into a service request on its own and escalates to your team when confidence drops — with Telegram in the same inbox.
Explore - Live
04
Service Requests
Towels, a taxi, a rattling air-con: wishes from the guest chat become tickets on their own, calls and walk-ins are logged in seconds — routed to the department on duty, with deadlines, escalation and updates back to the guest.
Explore - Live
05
Duty Logbook
The front-office log book, digital: entries per department and shift, handovers the next shift confirms, an AI-drafted shift summary and a daily report as PDF.
Explore - Live
06
Lost & Found
Record a found item in seconds on the phone: the room number suggests the guest, the AI describes it from the photos, and OmniGuest matches it with loss reports from staff, the guest chat and the inbox.
Explore
After the stay
Bring the guest back.
A thank-you after departure and newsletters to the lists guests chose to join, built from your own design.
Behind every stay
One guest record, one team.
Profiles and reservations from your PMS, a private AI assistant that knows the hotel, and a staff chat instead of the WhatsApp group.
- Live
08
Guest CRM
Two-way with Oracle OPERA Cloud: profiles, reservations, stays and availability in real time, changes written back — with OmniGuest tags, segments and notes layered on top, never overwritten.
Explore - Live
09
AI Assistant
A ChatGPT-style assistant that knows your hotel, reads your documents and looks up reservations — hosted privately, never trained on your data.
Explore - Live
10
Staff Chat
The WhatsApp replacement for your teams: departments, announcement channels, voice notes with transcription and reservation cards — as an installable app.
Explore - Live
11
Universal Search
Guests, reservations, service requests, e-mails, guest chats, lost & found, the logbook and hotel knowledge from one search box — open it anywhere with ⌘K or Ctrl+K.
Explore
Planned
On the roadmap — specified, not yet shipped.
We would rather show you eleven modules that work than twice as many that are “coming soon”. These are next, in roughly this order.
- Coming 2027
Guest Journey, extended
Guest Messages already sends confirmation, pre-arrival, check-in welcome and post-stay e-mails. Next: more message types across the stay and more channels than e-mail.
- More message types from booking to post-stay
- WhatsApp and SMS delivery on the same rules
- Template inheritance from brand to hotel
- Simple mode so staff can edit templates without MJML
- Coming 2027
Upselling
Room upgrades, early check-in, spa and F&B offers in pre-arrival messages — priced from live availability.
- Upgrade offers only when inventory allows
- Personalised recommendations from the guest profile
- Writeback of accepted offers into the reservation
- Coming 2027
MICE & Groups
AI parsing of event requests, a proposal builder, a client portal with e-signature and live function-space availability.
- Structured extraction from enquiry e-mails
- Proposal builder with hotel-branded documents
- Client portal for comments and digital signature
- Coming 2027
Payments
Card-on-file, advance purchase and deposit links with PMS writeback — designed to meet PCI-DSS SAQ-A-EP requirements.
- Payment links embedded in confirmations and offers
- Tokenised cards written back to the reservation
- Provider-agnostic: Saferpay, Adyen, Stripe
- Coming 2027
WhatsApp & LINE
More messenger channels on the same conversation foundation that already powers web chat and Telegram.
- WhatsApp Business API with template approval
- LINE for Asian markets
- Same inbox, same escalation rules
- Coming 2027
Dashboard & Analytics
Each hotel already has a dashboard with arrivals, departures, in-house guests, occupancy and booking sources. Next: response times, enquiry-to-booking conversion, newsletter performance and AI usage per hotel, brand and enterprise.
- Enquiry-to-booking funnel
- Team response time and workload
- Exports and scheduled reports
See your own hotel's stay, end to end.
Bring a real enquiry from your hotel to the demo. We connect a sandbox PMS, drop your e-mail in and show you the draft — then follow the guest through pre-arrival, chat, service requests and the logbook. Live, in 30 minutes.