Turn a hotel booking e-mail into an OPERA Cloud reservation

Transcript

1. 0:00This is your shared inbox.
2. 0:02The AI reads every mail as soon as it arrives, so you know what each one is about before you open it.
3. 0:08Here is a new booking from a travel agency.
4. 0:11Open it.
5. 0:12On the right, the AI assistant has already read the mail.
6. 0:16It is a reservation, the tone is neutral, and the mail is in English.
7. 0:20The summary tells you the essentials at a glance.
8. 0:24The AI has also recognised a new booking: two Deluxe rooms for the Hartmann family, not in OPERA yet.
9. 0:30Click Create in OPERA.
10. 0:32The mail stays on the left, so you can check every value against it.
11. 0:36Guest, dates, rooms and the agency's reference come straight from the mail, and every field shows where its value came from.
12. 0:44Now complete what only you can decide: the rate, the source, the guarantee and the payment method.
13. 0:53Click Create, check the summary once more, and confirm.
14. 0:57The reservation is created in OPERA, and the confirmation number is right there.
15. 1:02Close the dialog.
16. 1:03The booking card now shows that the rooms are in OPERA, with their confirmation number.
17. 1:08All that is left is the answer to the agency.
18. 1:11Under Suggested actions, click Confirm the booking to the agency.
19. 1:16The AI prepares the reply, with the confirmation number already in it.
20. 1:21Review it, adjust it if you like, and send.
21. 1:23From booking mail to confirmed reservation in under a minute.