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Hotel guest chat inbox: AI concierge answers, staff take over

The AI concierge settles a late check-out on its own, hands a nut-allergy question to the hotel team, and staff reply in the same guest chat.

1:01More about Guest Chat

Transcript

  1. 0:00Conversations brings every guest chat into one inbox: the chat on your website, Telegram and more.
  2. 0:07The AI answers most questions on its own, day and night.
  3. 0:11Filter by AI to see the chats the assistant is handling right now.
  4. 0:16Here, a guest asked for a late check-out.
  5. 0:18The AI checked the hotel's rules and agreed it with her.
  6. 0:21Nobody on the team had to step in.
  7. 0:24When the AI is not sure, it hands the chat to your team.
  8. 0:27Switch to Escalated.
  9. 0:29James asked about parking, and the AI answered right away.
  10. 0:33His question about a nut allergy went to the team, and Anna from the front desk replied.
  11. 0:39The chat is linked to his reservation, so you always know who you are talking to.
  12. 0:44To answer, type your reply here and press Send.
  13. 0:47The guest gets it in the same chat, on the same channel.
  14. 0:51And with one switch, you decide whether the AI keeps answering in this chat.
  15. 0:55Your team stays in control, the AI does the routine.

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