Log a guest's phone request as a hotel service request

Transcript

1. 0:00Service requests collect every guest wish and every job for your departments in one place.
2. 0:06Each one has a deadline, an owner and a full history.
3. 0:10A guest calls the front desk.
4. 0:12To log the call, click New request.
5. 0:14Describe what the guest needs, in your own words.
6. 0:17A short title is optional.
7. 0:19Without one, the AI writes it for you.
8. 0:22The source is already set to Phone.
9. 0:24Leave priority and category on Automatic, and the AI sorts the request for you.
10. 0:29Now link the stay.
11. 0:31Click Link a reservation.
12. 0:32It opens on the guests in the house, so the room number is all you need.
13. 0:37There she is: Claire Dubois in room 312.
14. 0:40Select her stay, and guest name and room are filled in for you.
15. 0:45That's all.
16. 0:45Click Create.
17. 0:47The request is created and sent straight to the right department.
18. 0:51The AI has picked the category and the priority, and the clock for the response and resolution deadlines is running.
19. 0:58The history logs every step: who created the request, how it was sorted, and where it went.
20. 1:04And the linked reservation is only one click away.
21. 1:08Back in the list, your team sees the new request right away, ready to be claimed.
22. 1:13With service requests, nothing gets lost, and every guest gets an answer on time.