Skip to content
OmniGuest
All videos

Video · Lost & Found

Hotel lost and found on the phone: record a found item in seconds

Housekeeping types the room number, links the guest who just checked out, takes a photo and lets the AI fill in category, description and colour — then prints the QR label.

0:43More about Lost & Found

Transcript

  1. 0:00Housekeeping finds sunglasses in room 401.
  2. 0:03The guest checked out yesterday.
  3. 0:06Tap plus, then Record found item.
  4. 0:09Type the room number.
  5. 0:10OmniGuest shows who stayed there, also the guest who left yesterday.
  6. 0:14One tap links the item to his stay.
  7. 0:17Then take a photo of the item.
  8. 0:19The AI looks at the photo and fills in the category, the description and the colour.
  9. 0:24Every suggestion is marked, so you check it before you save.
  10. 0:28Choose where it is stored, here the housekeeping office, and save.
  11. 0:32The item has its number, and the logbook knows about it.
  12. 0:36Print the label with its QR code, and the next shift scans straight to the item.

More videos

Hotel lost and found: from the guest's chat message to the parcel home1:15A guest reports lost sunglasses in the chat, OmniGuest suggests the matching found item, staff confirm, e-mail the guest and ship it with a tracking number.
Turn a hotel booking e-mail into an OPERA Cloud reservation1:30An agency books two rooms by e-mail: the AI reads it, pre-fills the OPERA Cloud reservation, staff confirm, and the reply carries the confirmation number.
Pre-arrival and post-stay guest e-mails with approval0:48Automated hotel guest e-mails before arrival and after departure: approval list, preview and the rules that decide which e-mail goes out when.

See your own hotel's stay, end to end.

Bring a real enquiry from your hotel to the demo. We connect a sandbox PMS, drop your e-mail in and show you the draft — then follow the guest through pre-arrival, chat, service requests and the logbook. Live, in 30 minutes.

Request a demoAsk a question