Hotel lost and found: from the guest's chat message to the parcel home

Transcript

1. 0:00Yesterday, housekeeping found sunglasses in room 401.
2. 0:04They are in lost and found, linked to the guest who had just checked out.
3. 0:09On his way home, Mister Lindqvist misses them, and writes to the hotel in his guest chat.
4. 0:18The concierge promises to check, and hands it to the team as a loss report.
5. 0:23It never says the item is found before staff have checked.
6. 0:27In lost and found, the report is waiting under Loss reports, with what the guest described.
7. 0:33OmniGuest has already found the match: same room, same category, same colour, found in the lost period.
8. 0:40Confirm it.
9. 0:42On the item, write to the guest.
10. 0:43The e-mail is ready: what was found, and how to get it back.
11. 0:47Check it, and send.
12. 0:50He is already home, so the sunglasses go by post.
13. 0:53Enter the address, the carrier and the tracking number, and the item is closed as shipped.
14. 0:59In the settings, every category keeps its items for its own period, and valuables only go to a secure storage location.
15. 1:07Twelve months after an item is closed, the guest data is removed automatically.