Video · Universal Search

Search everything in the hotel app with Cmd+K

Find a guest, a booking, a service request or a settings page from one search box: grouped results, arrow keys and Enter, and OPERA Cloud only when you ask.

0:57More about Universal Search

Transcript

0:00A guest is at the desk and you need his booking.
0:03Click the search at the top, or press Command K on a Mac, Control K on Windows.
0:09Type his name.
0:09The results come in groups: guests, reservations, chats and more.
0:14Arrow down, Enter, and his profile opens.
0:19A ticket or confirmation number takes you straight to the record.
0:24Here, the service request about the air conditioning in room 207.
0:28Show all opens the full list, already filtered by what you typed.
0:34It finds pages and settings too.
0:36Type logbook, pick the page, and you are there.
0:39OPERA is never searched while you type.
0:42In hotels that look up OPERA live, choose Search in OPERA and press Enter when you need it.
0:47You only ever see what you are allowed to open.
0:51Press Command K or Control K on any page, and start typing.

More videos

Turn a hotel booking e-mail into an OPERA Cloud reservation1:30An agency books two rooms by e-mail: the AI reads it, pre-fills the OPERA Cloud reservation, staff confirm, and the reply carries the confirmation number.

Pre-arrival and post-stay guest e-mails with approval0:48Automated hotel guest e-mails before arrival and after departure: approval list, preview and the rules that decide which e-mail goes out when.

Hotel guest chat: AI concierge creates a housekeeping task0:40A guest asks the hotel web chat for a second duvet. The AI concierge creates the service request, housekeeping claims it, the guest sees the update.

See your own hotel's stay, end to end.

Bring a real enquiry from your hotel to the demo. We connect a sandbox PMS, drop your e-mail in and show you the draft — then follow the guest through pre-arrival, chat, service requests and the logbook. Live, in 30 minutes.

Request a demo Ask a question