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Hotel guest profiles synced with OPERA Cloud

One guest profile with tags, stays and preferences, kept in sync with OPERA Cloud — the hotel CRM view for the whole team.

0:42More about Guest CRM

Transcript

  1. 0:00Guest profiles come straight from OPERA and stay in sync.
  2. 0:04Search by name, e-mail or phone number.
  3. 0:07Then open the profile.
  4. 0:09At the top you see the essentials: James is a VIP guest, he stays with us regularly, and he has an allergy.
  5. 0:16The tags make that visible to everyone at a glance.
  6. 0:20Under Stays, you find every visit, his revenue and average rate, and the link to each reservation.
  7. 0:26Preferences hold what makes his stay personal: firm pillows, a high floor, the nut allergy, and his newspaper.
  8. 0:34So whoever greets James at the desk, in the restaurant or on the phone, knows how to make him feel at home.

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See your own hotel's stay, end to end.

Bring a real enquiry from your hotel to the demo. We connect a sandbox PMS, drop your e-mail in and show you the draft — then follow the guest through pre-arrival, chat, service requests and the logbook. Live, in 30 minutes.

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