Video · AI Assistant

AI house rules: teach the hotel AI your own facts and SOPs

Write a house rule once for several AI modules, test the answer with and without it, switch it on — and the hotel's AI concierge answers guests with it.

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Transcript

0:00With AI house rules, you tell the AI what is true in your hotel.
0:04It reads them with every answer.
0:07Add a rule, pick where it applies, here the guest chat and CompanyGPT, and write it the way you would tell a new colleague.
0:15Save it.
0:16The rule shows both modules, and it starts as a draft, so nothing changes for your guests yet.
0:22Try it first.
0:23The test asks the AI the same question twice: without your house rules, and with your draft.
0:29Without the rule, the AI can only point to the front desk.
0:33With it, the guest gets the car park, the entrance and the price.
0:37Happy with it?
0:38Switch the rule on.
0:40Now Claire asks in the guest chat where she can park, and what it costs.
0:46And the concierge answers with your house rule.
0:49Write it once, and every AI answer follows it.

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See your own hotel's stay, end to end.

Bring a real enquiry from your hotel to the demo. We connect a sandbox PMS, drop your e-mail in and show you the draft — then follow the guest through pre-arrival, chat, service requests and the logbook. Live, in 30 minutes.

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