Skip to content
OmniGuest
All videos

Video · AI Assistant

AI assistant for hotel procedures and policies

Hotel staff ask CompanyGPT about their own procedures and policies and get answers with the source they came from.

0:40More about AI Assistant

Transcript

  1. 0:00CompanyGPT is your team's own AI assistant.
  2. 0:03It knows your hotel: your procedures, policies, menus and prices, and it can look into OPERA.
  3. 0:10Ask it how something is done in your hotel.
  4. 0:13For example, the procedure for tomorrow's VIP arrival, step by step.
  5. 0:18Or ask about a rule.
  6. 0:19Can a guest on an advance purchase rate get a late check-out?
  7. 0:23The answer says where it comes from, so you can rely on it.
  8. 0:27Every conversation is saved on the left, searchable, so good answers are never lost.
  9. 0:32In the next chapter: how to bring a reservation or a guest into the conversation.

More videos

AI house rules: teach the hotel AI your own facts and SOPs0:55Write a house rule once for several AI modules, test the answer with and without it, switch it on — and the hotel's AI concierge answers guests with it.
Ask the hotel AI assistant about a reservation0:35Type @ to add an OPERA Cloud reservation, and CompanyGPT answers with what matters from the booking, the guest profile and the notes.
Turn a hotel booking e-mail into an OPERA Cloud reservation1:30An agency books two rooms by e-mail: the AI reads it, pre-fills the OPERA Cloud reservation, staff confirm, and the reply carries the confirmation number.

See your own hotel's stay, end to end.

Bring a real enquiry from your hotel to the demo. We connect a sandbox PMS, drop your e-mail in and show you the draft — then follow the guest through pre-arrival, chat, service requests and the logbook. Live, in 30 minutes.

Request a demoAsk a question