Skip to content
OmniGuest
All videos

Video · Staff Chat

Hotel staff chat with departments and reservation cards

Department rooms, @-mentions that notify, and a reservation shared into the conversation as a card — team chat for hotel staff.

0:47More about Staff Chat

Transcript

  1. 0:00Team chat keeps your staff connected, by department or by topic, on the desktop and on the phone.
  2. 0:07In the Front Office room, the team coordinates the day: room status, VIP arrivals, guest wishes.
  3. 0:13Reservations can be shared right into the conversation.
  4. 0:17With the at sign, you mention a colleague, like Lukas here.
  5. 0:21He gets a notification straight away, even if the room is muted.
  6. 0:25To write, just type your message.
  7. 0:29Send it, and the whole room sees it in real time.
  8. 0:32You can also share a reservation from anywhere in OmniGuest.
  9. 0:36Open it, click Share in team chat, and pick the room.
  10. 0:39The team gets a reservation card with all the key facts, one tap away from the full booking.

More videos

Turn a hotel booking e-mail into an OPERA Cloud reservation1:30An agency books two rooms by e-mail: the AI reads it, pre-fills the OPERA Cloud reservation, staff confirm, and the reply carries the confirmation number.
Pre-arrival and post-stay guest e-mails with approval0:48Automated hotel guest e-mails before arrival and after departure: approval list, preview and the rules that decide which e-mail goes out when.
Hotel guest chat: AI concierge creates a housekeeping task0:40A guest asks the hotel web chat for a second duvet. The AI concierge creates the service request, housekeeping claims it, the guest sees the update.

See your own hotel's stay, end to end.

Bring a real enquiry from your hotel to the demo. We connect a sandbox PMS, drop your e-mail in and show you the draft — then follow the guest through pre-arrival, chat, service requests and the logbook. Live, in 30 minutes.

Request a demoAsk a question